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More than 4 out of 5 customers found the AI assistant helpful in early testing, Cigna said in its Thursday release. However, weaving AI into consumer communications might introduce new problems.
Cigna is introducing an AI-powered virtual assistant to help members get their questions answered during health insurance interactions. The generative AI tool that Cigna calls more than a chatbot, ...
On June 12, Cigna Healthcare, the health benefits arm of The Cigna Group ... The AI-powered virtual assistant offers tailored responses to inquiries concerning benefits, claims, ...
New features blend innovation, responsible AI, and human interactions to better support customers in their health care journeysAs new data show 4 out of 5 U.S. adults don't feel confident ...
The myCigna member interface will be used to gradually roll out the new technologies, which include a virtual assistant driven by AI, personalized provider matching, real-time cost tracking ...