JD Power Finds 29% of Insureds Have Used AI to Research, Service Account or Shop for New Policies; 37% Changed Policy as a Result. AI usage split evenly between insurer-provided t ...

More than one-third, 37%, of customers who use AI to research insurance options changed their policy as a result.

Insurers now use AI, predictive models and telematics to set car insurance rates and handle claims. Here's what drivers should know — and how to push back on errors.

Twenty-nine percent of auto and home insurance customers use AI tools to research products and coverage, service their ...

Vivek Jetley, president and head of Insurance, Healthcare and Life Sciences at EXL, a global data and AI company serving Fortune 500 firms. Long claims processing and settlement cycles are often ...

As an insurance reporter, I've long been a proponent of shopping for car insurance. Insurance prices can vary between companies, even for the same person, and comparing quotes is the best way to get ...

Artificial intelligence has become a significant industry trend that is here to stay. Insurers no longer use AI as an experimental tool but instead have ingrained it into everyday insurance operations ...

BOSTON, May 28, 2026 /PRNewswire/ -- Liberty Mutual Insurance, the 7th largest auto insurer in the US, has launched a first-of-its-kind carrier-backed conversational AI auto insurance quoting ...

AI-powered insurance leads can help agents create more consistent sales opportunities, but they are not a shortcut to success ...

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Joint pilot tackles Japan's auto retail labor shortage and heightened Insurance Business Act mandates by deploying frontline enterprise AI across Toyota Corolla Kagawa dealerships ...