The UK’s Communications Workers Union (CWU) has upped the ante in its pay dispute with BT management. In previous summer strike action over what CWU saw as an inadequate flat-rate pay deal of £1,500 ...

Telecoms firm, which manages the system, said it had taken three days to contact each of the disconnected callers BT has disclosed that it missed almost 11,500 emergency 999 calls after technical ...

System missed 14,000 emergency calls after technical faults caused nearly 11 hours of disruption last summer BT has been fined more than £17m for missing 14,000 emergency calls after technical faults ...

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The union is contesting a £1,500 pay increase that BT Group offered to 58,000 frontline employees, including engineers, call-centre agents, and retail employees earlier this year. This increase ...

ESN is a communications system that provides voice, video and data across 4G and gives first responders access to images and information that can help in an emergency. It grants priority access to ...

After undertaking an investigation following a UK-wide disruption to emergency call services on 25 June 2023, UK communications regulator Ofcom has handed BT a fine of £17.5m, and slammed the UK’s ...