Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The traditional call flow concept doesn't do justice to the modern customer experience. Whenever you go through a period of transition, it's a very definite closing of a certain chapter of your life.

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...

India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart transformation. AI tech now equips call centers with tools ...

Learn how to set up a virtual call center without wasting time, money, or resources on things that don't matter. Get step by step guidance on the unique elements required for a call center business ...

“An example workflow might be a process that is routed through an employer call center where call center employees collect the initial intake information from a caller. To guide the call center ...

With eight hospitals, a medical group of more than 500 employed physicians with 36 clinics and New Mexico’s largest health plan, it’s no surprise that Albuquerque, N.M.-based Presbyterian Healthcare ...