We are all familiar with the clichéd mindset: Change is hard. Undoubtedly you can think of countless examples in your organization where an effort at change failed — be it at a procedure, individual, ...

Successful companies often embrace change. Based on visionary leadership, improved technologies and increased competition, executing and managing is common occurrence in mega-corporations and small ...

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure ...

Organizations are under increasing pressure to digitally transform in order to remain competitive. However, digital transformation can be a complex and daunting process. Change management is essential ...

When we think about organizational change management, the image of consultants in suits may come to mind, but the practice is something that everyone should understand, applicable to many cases ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Why do we ignore strategies that have been proven repeatedly to be successful in changing behavior for the better? Often, the answer is simply because change is complicated and takes time. But what if ...