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The field of knowledge management has changed significantly over the last ten years. When I entered the industry in the mid-1990s, most of the solutions we offered were hard-coded and rigid, even for ...

Product development and the customer experience both rely on accurate, timely information. This isn’t new, but some of the ways to get that data are. Older methods, such as focus groups or customer ...

Enterprise data stacks are notoriously diverse, chaotic and fragmented. With data flowing from multiple sources into complex, multi-cloud platforms and then distributed across varied AI, BI and ...