IndustryWeek’s coverage of lean and continuous improvement over the past year presents a wealth of wisdom to help advance ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

Building agility into your team’s approaches can help your organization adapt to fast-changing conditions from within or even external ones. A key part of this that has benefited many of my consulting ...

Workshops can also be scheduled for additional department training or a department retreat. If your department would be interested in a workshop we can work with you to schedule it at a time ...