Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...

In a service-based business model, to get the results you want for your business, you must deliver the results, outcomes, and experiences customers want for their lives. The better the delivered ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

REDWOOD CITY, Calif., April 30, 2018 /CNW/ -- Adaptive Spectrum and Signal Alignment, Incorporated (ASSIA), the market-leading supplier of broadband and Wi-Fi management software has taken another ...

Conversocial, the U.K.-headquartered social customer care platform, has acquired Silicon Valley startup HipMob. The Y Combinator alumnus had developed an integrated live chat platform for websites and ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

Mobile messaging company Air2Web Inc. has launched AirCare, a new customer care program that uses text messaging as a tool for customer service and support. Mobile messaging is a highly personal way ...

REDWOOD CITY, Calif., April 30, 2018 /PRNewswire/ -- Adaptive Spectrum and Signal Alignment, Incorporated (ASSIA), the market-leading supplier of broadband and Wi-Fi management software has taken ...