Customer churn prediction and segmentation are critical areas of research for businesses aiming to retain customers and enhance their marketing strategies. Churn refers to the phenomenon where ...

Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.

"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...