A federal judge just shut down an advisor's attempt to erase customer complaints from his record by suing FINRA directly, ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

The letters reminded companies that continued breaches could lead to federal lawsuits and civil penalties of up to about ...

Consumers who have an issue with the actions of or a service provided by a public utility can file a complaint with the Department’s Consumer Affairs and Public Information Division (CAPI). CAPI staff ...

Consumer Groups: Unwanted telemarketing calls "plaguing American consumers." — -- Complaints about pesky telemarketers continue to tick off consumers, making it the fastest-growing gripe of 2013, ...

Idaho Attorney General Raúl Labrador has announced a settlement agreement with Right Now Heating, Cooling, and Plumbing LLC, ...

ILLINOIS (WCIA) — Illinois Attorney General Kwame Raoul has released the top 10 consumer complaints his office received last year in recognition of National Consumer Protection Week. For the fourth ...