Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it’s the key to winning customers and keeping them loyal. 80% of customers say ...

Rather than delivering fully seamless experiences in the age of agentic AI, should brands be adding some useful friction to ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

How to develop a better understanding of shifting consumer preferences What strategies can small businesses deploy to implement these changes? The disconnect that exists between consumer payment ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

“Hey, is this thing on?” That's just one of many questions that both a pop princess and a loyalty manager could ask. Being unsure whether your customers can hear you—or whether or not you’re ...

Screening software as a service providers is a vital—and challenging—task for a company’s leaders. In many cases, they’re shopping for an “engine” that will power essential work—maintaining customer ...