Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...
Looking to reduce turnover in your organization? Here are best practices for employee retention surveys, which could be a key tool in the effort. When leaders don’t understand the ins and outs of the ...
When leaders don’t understand the ins and outs of the employee experience at their organization, retention may suffer. And if employees feel misunderstood, ignored and unsatisfied in the workplace, ...
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