To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

Cumbria Tourism is encouraging visitor economy businesses across the county to strengthen their customer service standards by taking up its Welcome to Excellence training programmes in 2026, as demand ...

When you're a leader, it’s easy to say that you value great customer service. But how do you get this message to actually stick with your employees, to the point that they actually translate it into ...

The Abu Dhabi Civil Defense General Directorate urged its staff members to achieve and maintain excellence in delivering customer service, through a specialized training course organized in ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...