As customer service becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement. Customer service is becoming increasingly complex and customer ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...