An unhappy Kindle customer is taking his grievance to court. Seattle resident Matthew Geise bought the second-generation model of Amazon.com’s popular e-reader device, the Kindle 2 — along with the ...

Have you ever been stuck in an endless loop of useless interaction with a customer support agent, or worse yet, a chatbot that just doesn’t get it? I certainly have and it’s sometimes enough to make ...

It's not often that you'll hear a representative from an airline acknowledge that 'customers didn't like us' but that was exactly how Vladimir Atanasov, lead developer Android at Ryanair opened his ...

Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...