Twenty-five years ago, Carnegie Mellon University professor Scott E. Fahlman says, he was the first to use three keystrokes — a colon followed by a hyphen and a parenthesis — as a horizontal "smiley ...

Stay on top of what’s happening in the Bay Area with essential Bay Area news stories, sent to your inbox every weekday. The Bay Bay Area-raised host Ericka Cruz Guevarra brings you context and ...

The next time you want to drop a smiley face emoji into a work email, it might be wise to hold back — especially if the sender is someone you haven’t met yet. Citing research, the authors defined ...

We already know that sarcasm is hard to communicate via email. Well, according to this study, it turns out that warmth is as well. People often use smiley face emoticons in their emails as a way to ...