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Employee Engagement Is Dropping, and Managers Are Leading the Slide

A Gallup survey finds employees’ sense of commitment and connection to their jobs is slipping among North American workers, particularly among managers. The region once led the ratings worldwide.
CMS Wire

Using Sentiment Analysis and Voice of Customer Data for Insight-Driven CX

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...
Business Wire

Natural Language Processing Based Sentiment Analysis Helped an American Biotech Firm in Reducing Churn by 57% | Quantzig

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...
Business Wire

Analyzing the Role of Customer Sentiment Analysis in the Hospitality Industry | Quantzig

LONDON--(BUSINESS WIRE)--Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its ...