Previous research findings have shown that exclamation marks make comments seem generally more positive. People also use them ...

Smeal College of Business, Pennsylvania State University, and University of Southern California report that exclamation point use is widely read as feminine and shapes impressions of warmth, ...

I was scanning the first draft of an all-staff office memo I had written the other day, trying to strike the just-right balance between exuberance and self-dignity. I reserved the most scrutiny for my ...