Over the years of building my executive coaching practice, I’ve discovered that the single most powerful resource available to leaders lies in the process of doing 360-degree assessments to receive ...

The best way to grow and develop employees is by giving them constructive feedback. There is always room for improvement in every job, and it is the responsibility of supervisors and HR to create a ...

DMAIC is an acronym for Define, Measure, Analyze, Improve, Control. It is a process improvement methodology of Six Sigma that ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Here, Dr. Charles Hagood, president of transformational advisory services at Press Ganey, discusses how hospitals can implement a sustainable, organizationwide process improvement approach that can ...