Despite the fact that consumerization is on the rise in healthcare and patients are becoming more selective when it comes to choosing a healthcare provider, a large chunk of hospital executives ...

There are only a few different themes that characterize a positive patient experience, yet there are a variety of missteps that can cause patient dissatisfaction, according to an April 2 report ...

Hospitals and clinics will have to embrace good customer care practices if they want to compete in the brave new world of patient-orientated healthcare. Jo Hartley explores the benefits of enhancing ...

We were unable to process your request. Please try again later. If you continue to have this issue please contact customerservice@slackinc.com. Every successful enterprise must focus on the voice of ...

ORLANDO, Fla. – As health systems begin to imagine a post-pandemic world, there is still the question of how digital will be a part of the future. The industry is also witnessing the change of ...

During good times, and challenging ones, Rachel Batzold says there is one word you will always hear from her and that word is “happy,” which refers to a commitment to keeping patients and employees ...

In a recent study published in Respiratory Medicine, researchers reported that silent hypoxia was not unique to coronavirus disease 2019 (COVID-19). Silent hypoxemia syndrome, well-tolerated hypoxemia ...

My patient is older and hard of hearing, and masks aren't helping the situation. I raise my voice so he can hear me, which means I lose a lot of nuance and expression in my tone. Within a few minutes, ...

BetterHealthcare seeks to reduce the friction in healthcare by simplifying the first mile of the patient journey through consumer-oriented scheduling and communication and providing better patient ...

Opinions expressed by Entrepreneur contributors are their own. Successful medical business owners and entrepreneurs may offer their professional services in a wide variety of specialties, but they all ...

Patient Safety Awareness Week — March 12 through 18 — is a time to recognize the daily efforts that go into ensuring patient safety in the healthcare setting and the teams who provide quality care for ...

When Kathy DeJoseph was about to lose her hair to cancer, a simple act of kindness — a cap gifted to her by a stranger — did more than warm her head. It changed her life. Inspired by that small ...