Now isn’t the time to give up on human-centered support as customers depend on these knowledgeable teams for a variety of business-critical activities. Nearly every company is preparing for an ...

We can’t have it both ways. The reality is human intervention, understanding and judgement are responsible for both the successes and apparent failings of technology. The key to unlocking the full ...

Elliot Nacht, 12, successfully used a mechanical crane to stack one geometrically shaped brick onto another one. Moments later, it all came tumbling down. That’s what happens in the world of using a ...

A multidimensional recruiting approach integrating artificial intelligence, technology and a dedicated team helps meet job seekers’ expectations while efficiently filling openings. Today’s hiring ...

Some people believe that AI models should be customizable and transparent to encourage innovation and trust. Others believe that the technology is too powerful and must be properly safeguarded. The ...

A report released this week before the UK Parliament details how the Hong Kong authorities are using the reputations and prestige of overseas common law judges to draw a veil over their country’s ...