Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

Developers of the IT Infrastructure Library plan to publicly release on May 30 the second large revision of the best practice framework. Here are some questions and answers to help explain the role ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

anticipated keynote address at the IT Service Management Forum's national conference in Salt Lake City, Utah on September 19. The ITIL Refresh will place great emphasis on IT-business alignment and ...

MIDWAY, Utah--(BUSINESS WIRE)--Wendia North America Customer-Partner Conference — Wendia (www.wendia.com), one of the world’s leading providers of best-in-class ITIL Service Management Solutions, has ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

(Nasdaq: SKIL) and the developer of online book collections for IT, business, engineering and finance professionals, today announced the availability of a fully searchable online edition of the latest ...

The U.S. Air Force is centralizing its network operations using IT Infrastructure Library (ITIL) best practices to increase efficiencies and to boost security. The move will bring 113 bases currently ...

After the IT department at Raymond James Financial Inc. implemented best practices from the IT Infrastructure Library (ITIL), the number of calls to the company’s help desk dropped as much as 25% ...