New customer support technology can help you automate and enhance your company’s support operations in a way that boosts internal efficiency and saves money. What if you could reduce your support ...

In his 1999 book Management Challenges for the 21 Century, Austrian-born American management consultant, professor, and author Peter Drucker wrote of the importance of “the coordination and ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Carol Bishop-Castro is a seasoned technology strategist and manager for the Informatics Education team at Stanford Health Care, specialising in Knowledge-Centered Support (KCS) and enterprise ...

RightAnswers, a provider of cloud-based knowledge management software and services, has unveiled the latest release of its automated Knowledge Quality tool for customer service and support.