Just two weeks after its annual OpenWorld user conference in San Francisco, Oracle has announced further enhancements to its cloud product set. Today, the company introduced Oracle Knowledge Advanced ...

This is the first time Oracle is natively offering InQuira's pure-play knowledge management technology. Oracle is rolling out a new offering under its Service Cloud umbrella of products: Oracle ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

eBay is using Oracle's Knowledge Management to help automate its customer service interactions. The short experiment has resulted in a reduction in handling times for service agents. It’s been ...

Think back to March 2020. The arrival of the pandemic disrupted your home and work lives as public and private organizations struggled to implement virtual solutions to keep work, school, and the ...