Effective leadership is the key to improving an organization's performance. A business leader operates in accordance with her personal temperament, which is a combination of mental, physical and ...

The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...

People love taking personality tests, but are personality types real? Maybe, and maybe not. Personality development is complicated, and most healthy personality types are not so easily defined. Your ...

If you’re not happy at work, a new company or a new boss might not be the solution. The problem might be the job itself. Even if it looks good on paper, it might not be a fit for your personality.

ESTJ is one of the 16 personality types identified by the Myers-Briggs Type Indicator (MBTI). Being an ESTJ means that you ...

Some people believe personality is fixed, but more recent research suggests that personality may develop over time and that people’s personality traits can change. Personality types group people into ...

Personality tests are beloved by high school guidance counselors and self-help book authors — but less so by many scientists. There’s controversy among them over whether clear-cut personality types ...