If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Small businesses (SMB) often face the challenge of delivering big customer service with limited resources and staff. Providing excellent customer service, however, can be a game changer for a small ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

Successful customer relationships are built on the perception of authenticity and trust. In the digital age, a single instance of perceived deception can destroy a company’s reputation and customer ...

DALLAS--(BUSINESS WIRE)--The demand for efficient and responsive customer service has never been greater in today's fast-paced world. Recognizing this need, Brinks Home™, one of the largest home ...

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, today released a benchmark analysis of how industries use social media for customer care. Amid a highly ...

As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges the freight rail industry faces as the 21st century enters its third ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...