In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce CEO Marc Benioff said artificial intelligence is accounting for 30% to 50% of the company's workload. Technology companies are hunting for new ways to trim costs, boost efficiencies and ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering ...

Salesforce CEO Marc Benioff revealed the software company uses artificial intelligence (AI) technology to perform a good deal of its work. He told Emily Chang, the host of Bloomberg’s "The ...

Salesforce and Slack surveyed 5,000 desk workers across the globe and found daily AI usage has more than doubled in the past six months.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce CEO Marc Benioff says up to 50% of the work in key departments is being done by AI. So what's that mean for up to 50% of human employees?

At Salesforce, its 25,000 sellers use AI tools to improve their human approach to sales, not erase it, Connor Marsden, the company's North America president of industrial, consumer, and energy ...

PepsiCo adopts Salesforce’s Agentforce to automate sales and boost operational efficiency. UChicago Medicine uses Agentforce to streamline patient support with AI-powered digital agents. A new ...