Forbes contributors publish independent expert analyses and insights. I share insights about what is impacting the built world. Artificial Intelligence (AI) and automation have sparked a technology ...

New offering mitigates technology risk and accelerates value creation; Designed for private equity operators enabling platform investments that drive value creation MCKINNEY, Texas, Dec. 8, 2025 ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a ...

JRNI, the firm focused on enterprise-scale global customer engagement for financial services, today announced an integration with Backbase, the creator of the Engagement Banking Platform. The ...

Healthcare has reached a tipping point. Once considered a secondary concern, provider engagement now drives care quality, operational efficiency and payer-provider collaboration. Yet, fragmented ...

Educators must know how to use their tech tools before they can teach with them. Professional development can help schools close the digital design divide called out in the National Educational ...