Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

When it comes to customer satisfaction, COVID-19 raised the stakes, with consumers quickly becoming accustomed to having retailers and other service providers respond to their needs as rapidly as ...

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, was named the #1 CX provider out of 143 vendors for member services ...

Amazon Prime Video is beating the competition in terms of customer satisfaction. But other streaming services aren't far behind, a new survey shows, and ad-supported Crackle notched the biggest gains.

A few months ago, I was confronted with an iPad while leaving a rural gas station bathroom. "Satisfied with the cleanliness of this bathroom?" the screen asked. Underneath the text, there were three ...

West Africa Association of Customer Service Professionals (WAACSP), comprising customer service practitionals in ECOWAS, has introduced a customer satisfaction survey portal to improve service ...