AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

CALGARY, Alberta--(BUSINESS WIRE)--MakeShift, a prominent SaaS innovator renowned for its award-winning cloud-based employee scheduling and time-tracking platform, announced today its strategic ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

The system generates daily forecasts of cargo tonnage, ULDs, and piece counts by flight, truck, customer, transport mode, and ...

Nurse scheduling often is a complex, high-level puzzle that needs to balance the demands of hospital operations and nurses' personal needs. Ilana Borkenstein, a registered nurse, saw this persistent ...