Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge ...

Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.

US software company Zendesk is opening a development center in Israel through the acquisition of a small artificial intelligence company called Unleash. The company was founded by Itay Itzhaki and ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Zendesk’s customer experience platform is ...

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Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

It has come to light that the Zendesk software-as-a-service (SaaS) company for customer relationship management (CRM) was compromised in October, exposing client account data to a threat actor, ...

The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, and the ...

Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

The SaaS company is being acquired for $10.2 billion. The software-as-a-service company was up by 29% as of 9:44 a.m. ET. Zendesk said in a press release Friday morning that it had entered into a ...

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of ...