Customer service is crucial to every business, and most companies need software to manage their customer support workflow. Help desk software makes managing this workflow easy and boosts your support ...

For customer-facing support sites, help desk software offers product registration, the ability to manually download software updates and product documentation, and back-end hooks to the customer ...

Shalin Jain started Tenmiles (now Happyfox), a customer-support and help desk software from Chennai in 2000 while still in college.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a security ...

The messaging app desk advises ISIS members on how to avoid Internet surveillance.

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

Help Desk Support Hours The Technology Help Desk provides tech support to the community virtually, in person or by telephone. For support, visit the Brandeis Service Portal, email [email protected] or ...

CISA warned on Thursday that attackers are exploiting a recently patched critical vulnerability in SolarWinds' Web Help Desk solution for customer support. Web Help Desk (WHD) is IT help desk software ...

An AT&T service-desk manager said their division's office consolidation plan accelerated after a companywide survey found ...