ON24, providers of an intelligent engagement platform for B2B sales and marketing, will be acquired by Cvent, a meetings, events, and hospitality technology provider, for approximately $400 million.

Anonym is partnering with Pinterest to help companies use their most complex, deeply governed datasets to understand and improve performance on Pinterest while preserving advertiser-defined controls ...

Customer experience leaders entered 2025 with bold ambitions and a crowded technology landscape. AI promised speed and scale, digital channels multiplied, and customer expectations climbed higher than ...

Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.

With a new year swiftly coming, Steve Miranda, Executive Vice President, Applications Development at Oracle, recently joined the CRM Playaz to discuss what the year ahead has in store in the ...

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view.

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Imagine this: You need a new pair of running shoes. Instead of driving to the store or starting a search online, you turn to your artificial intelligence agent that already knows you wear a women’s ...

Crownpeak, a digital experience platform (DXP) provider, has acquired Attraqt, a provider of omnichannel artificial intelligence-powered product search, merchandising, and recommendation software to ...