NiCE is an exceptional organization whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners," ...

Spurred on by Zoho's announcement of building its own LLM from scratch, industry analysts and thought leaders Sheryl Kingstone, Esteban Kolsky, and Jon Reed join me to discuss whether it's time for ...

Upland's BA Insights is an enablement and search platform that enables users to connect enterprise applications to AWS technology.

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

White Label Communications, a provider of white-label cloud communications and contact center solutions, has acquired Grupo NGN, a provider of contact center communications solutions, enhancing its ...

ZoomInfo, providers of a go-to-market (GTM) intelligence platform, is adding API Access to all ZoomInfo Copilot plans, enabling users to access ZoomInfo's AI-ready market intelligence data layer ...

Avaya's Avaya Infinity platform will support Model Context Protocol (MCP). Created by Anthropic, MCP is the open standard that allows artificial intelligence models to securely and reliably interact ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent.

Formerly known as PriceSpider, Wayvia harnesses 20 years of shopper and retail intelligence to fuel AI-driven commerce.

Kore.ai's AI for Work, AI for Process, and AI for Service is now available in the AWS Marketplace AI Agents and Tools category.

StackAdapt's new Snowflake native app, powered by Snowflake Cortex AI, unlocks first-party data activation and insight for programmatic campaigns.