A widespread outage disrupted several popular online gaming platforms on Dec. 25, preventing thousands of players from logging in or playing.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Celiveo 365 Enterprise adds AI Document Management, builds shared corporate knowledge base, Teams AI queries, to Cloud print—1-hour deploy, 30-day free trial. By integrating proven cloud print with AI ...

Authentication requirements block 75-80% of enterprise deals, costing B2B SaaS companies millions annually. After scaling identity to 1B+ users while supporting hundreds of enterprise customers, ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Microsoft has launched a public preview of a managed long-term memory store for its Foundry Agent Service. The service ...

The United States stands as the global hub of technological innovation, hosting some of the most influential Information ...

If SSO login is enabled in FortiOS, FortiProxy, FortiSwitchManager, and FortiWeb, systems are vulnerable. Currently, attackers are exploiting two “critical” vulnerabilities in this context and ...

A council says it has reached a “tipping point” whereby more people are accessing its services online rather than in-person or over the phone. Redcar and Cleveland Council has been pursuing a digital ...

The leaked internal chat communications of the Black Basta ransomware group offer an unprecedented view into how cybercriminals operate, plan attacks, and ...

Bajaj Finance will disburse Rs 5,300-crore loans through voice bots in the current financial year, according to the company's investor day presentation. At present, nine Chat BOTs services is live and ...