Riyadh, Saudi Arabia – Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in ...

The classic SMS is getting on in years. While messenger apps such as WhatsApp, Telegram or iMessage have long offered ...

Featuring books spanning four continents, these recommended reads provide a global perspective on data journalism.

Industry veterans David Schlaegel and Justin Ramsey offer businesses a revolutionary platform to boost customer engagement ...

As Versant continues to expand its ranks ahead of its official separation from Comcast, former NBC Cable president and CNBC founder Tom Rogers is joining the company as a senior advisor. In his new ...