Seasons change. Weather changes. And styles of ceramics change. So at Crossroads, we are thrilled to welcome guest speaker Jennifer Stevens, a member ...

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Authorities raided this scam operation months ago, but it’s back in business. With hidden cameras and direct footage, this ...

When you look at a typical contact-center interaction today, it’s incredibly siloed. One system hosts the call. Another ...

Following its announcement in June regarding a series of new technology initiatives aimed at improving operational efficiency, supporting franchisee success and enhancing the guest experience, Wyndham ...