Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

In the aftermath of significant layoffs by Salesforce linked to its deployment of AI tools, the company now says it is ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Salesforce CEO Marc Benioff asserts that AI now handles 30% to 50% of the company's workload, impacting software engineering ...

The administration of United States President Donald Trump has unveiled its new artificial intelligence action plan, which includes a strategy it says will boost the US standing in AI as it competes ...

Many workers report feeling overwhelmed by employers' expectations and a lack of work-life boundaries. How can AI help — and ...

Salesforce CEO Marc Benioff says up to 50% of the work in key departments is being done by AI. So what's that mean for up to 50% of human employees?

PepsiCo adopts Salesforce’s Agentforce to automate sales and boost operational efficiency. UChicago Medicine uses Agentforce to streamline patient support with AI-powered digital agents. A new ...

Salesforce's (CRM) acquisition of Informatica for approximately $8 billion underscores the cloud-software giant’s renewed appetite for strategic deals as it intensifies competition in the ...

Through this expanded collaboration with Salesforce, the world's #1 AI CRM, PepsiCo will leverage AI agents to manage key functions, enhancing customer support and operational efficiency, ...