AI empowers brands to create personalised, memorable interactions, turning customers into passionate advocates.

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

A new study from researchers at Northeastern University found that, when it comes to self-harm and suicide, large language ...

Most U.S. adults say they use artificial intelligence to search for information, but fewer are using it for work, drafting email or ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

AI chatbot companions are everywhere. And so are cautionary tales about their influence. But men are also using them as a way ...

Starbucks has always said that its goal is to be your “third place.” The idea is that it’s the other place you go between ...

Artificial Intelligence - This infographic compares the global Web traffic for the top 10 search engines with the global Web traffic of the top 10 AI chatbots, and it looks at year-over-year changes ...

Before Mark Cuban became a tech billionaire, he gave up on a venture selling powdered milk after just one month. Here’s what the experience taught him.

Starbucks CEO Brian Niccol is closing a convenience that was explicitly targeted toward Gen Z’s taste for “frictionless” ...

More recent work has made use of what are known as BERT language models, which are trained on large amounts of human- and chatbot-generated text. The models learn the patterns that are common in each ...

$2B for Mars: No, not the planet. That’s much more expensive. The family-owned U.S. candymaker says it plans to invest ...