Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Starbucks has always said that its goal is to be your “third place.” The idea is that it’s the other place you go between ...

AI chatbot companions are everywhere. And so are cautionary tales about their influence. But men are also using them as a way ...

AI empowers brands to create personalised, memorable interactions, turning customers into passionate advocates.

More recent work has made use of what are known as BERT language models, which are trained on large amounts of human- and chatbot-generated text. The models learn the patterns that are common in each ...

Before Mark Cuban became a tech billionaire, he gave up on a venture selling powdered milk after just one month. Here’s what the experience taught him.

Andrew Clark only goes to drive-thrus that ask for a name and always says ‘J.R.’ in homage to the character J.R. Ewing on the ...

In the Common Sense Media survey, 31% of teens said their conversations with AI companions were “as satisfying or more satisfying” than talking with real friends. Even though half of teens said they ...

To truly scale AI and unlock its full potential, retailers need to adopt a "data as a product" mindset. This means treating ...

While the six steps outline what companies must do to leverage AI, a set of guiding principles defines how they must operate.

Chatbots can get scary if you suspend your disbelief. But MJ Cocking didn’t — and wound up in a relationship that was strangely, helpfully real.