Motivation – 7 Steps for Coaching Difficult Employees
3:51
Motivation – 7 Steps for Coaching Difficult Employees
May 31, 2015
managementisajourney.com
Phone Skills for Customer Service
5:43
Phone Skills for Customer Service
613 viewsJul 10, 2017
Study.com
Call center coaching: 5 types, focus areas, best practices
Call center coaching: 5 types, focus areas, best practices
Oct 22, 2021
timedoctor.com
One of the best ways to sharpen your phone skills is to role-play as if you’re talking to a parent. It forces you to slow down, simplify the explanation, and stay patient — exactly what customers need on the service drive. If you can clearly explain a repair, a diagnostic fee, or a safety concern in a way a parent would understand and appreciate, you can explain it to anyone. That’s how you build confidence, communication skills, and real trust over the phone. Practice like this and you’ll close
1:38
One of the best ways to sharpen your phone skills is to role-play as if you’re talking to a parent. It forces you to slow down, simplify the explanation, and stay patient — exactly what customers need on the service drive. If you can clearly explain a repair, a diagnostic fee, or a safety concern in a way a parent would understand and appreciate, you can explain it to anyone. That’s how you build confidence, communication skills, and real trust over the phone. Practice like this and you’ll close
1.7K views3 months ago
TikTokjeffcowansprotalkk
Mastering Phone Communication Skills
0:14
Mastering Phone Communication Skills
966 views3 months ago
TikTokalifaa1one
Effective Communication Skills
43:31
Effective Communication Skills
874.8K viewsJun 6, 2017
YouTubeCommunication Coach Alexander Lyon
Active Listening Skills
6:14
Active Listening Skills
2.2M viewsJun 16, 2020
YouTubeCommunication Coach Alexander Lyon
Proper Telephone Etiquette
2:34
Proper Telephone Etiquette
124.1K viewsJul 13, 2020
YouTubeTheo Gilbert-Jamison
Essential Telephone Skills Customer Service Training Program
1:00
Essential Telephone Skills Customer Service Training Program
8.6K viewsFeb 10, 2017
YouTubeCustomer Service Training by Telephone Doctor
Conflict Resolution: Phone Skills Training
2:01
Conflict Resolution: Phone Skills Training
160.4K viewsAug 17, 2015
YouTubeCanity
Good Coaching Sample
4:16
Good Coaching Sample
32.2K viewsJun 30, 2014
YouTubeSean Lee
Phone Training for Business
0:16
Phone Training for Business
8.4K viewsDec 16, 2020
YouTubeCanity
The Three Core Coaching Skills
3:24
The Three Core Coaching Skills
206.3K viewsAug 27, 2013
YouTubeBluepoint Leadership Development
6 Essential Skills for Customer Service
1:55
6 Essential Skills for Customer Service
70K viewsAug 23, 2021
YouTubeSkills World
Customer Service Skills - Video Training Course | John Academy
18:09
Customer Service Skills - Video Training Course | John Academy
222.5K viewsMar 1, 2018
YouTubeJohn Academy
Telephone Etiquette (Good Example)
1:19
Telephone Etiquette (Good Example)
173.3K viewsSep 20, 2013
YouTubeWadhwani Skilling
What Are Communication Skills? Top 10!
7:22
What Are Communication Skills? Top 10!
637.1K viewsOct 27, 2020
YouTubeCommunication Coach Alexander Lyon
A Practical Method to Effective Coaching
3:55
A Practical Method to Effective Coaching
37.9K viewsMay 1, 2019
YouTubeLeadership Lessons
Customer Connections: Taking Messages Correctly
3:26
Customer Connections: Taking Messages Correctly
24.3K viewsFeb 4, 2020
YouTubeExpress Employment International
How to Improve Your Communication Skills - 4 Steps
7:32
How to Improve Your Communication Skills - 4 Steps
1.3M viewsSep 26, 2018
YouTubeLinda Raynier
What Are Soft Skills? Top 8
12:35
What Are Soft Skills? Top 8
597.6K viewsApr 22, 2021
YouTubeCommunication Coach Alexander Lyon
PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)
8:07
PHONE SALES TECHNIQUES THAT CLOSE (MY TOP 7)
173K viewsJan 27, 2020
YouTubeBrandon Mulrenin
CALL CENTER TRAINING: EFFECTIVE LISTENING SKILLS FOR UNDERSTANDING CUSTOMERS
4:42
CALL CENTER TRAINING: EFFECTIVE LISTENING SKILLS FOR UNDERSTANDING CUSTOMERS
23.7K viewsJul 23, 2020
YouTubeIn Session w/ BT: Conversations Beyond the C…
Effective Telephone Tips from Successfully Speaking
2:39
Effective Telephone Tips from Successfully Speaking
236K viewsJan 27, 2014
YouTubespeaksuccessfully
How To Do A Phone Interview Successfully - Phone Interview Tips
5:43
How To Do A Phone Interview Successfully - Phone Interview Tips
417.1K viewsFeb 7, 2018
YouTubeProfessor Heather Austin
12 Ways To Improve Communication Skills Instantly
7:05
12 Ways To Improve Communication Skills Instantly
599.3K viewsAug 1, 2018
YouTubeBRAINY DOSE
Five Tips for Overcoming Phone Anxiety
2:00
Five Tips for Overcoming Phone Anxiety
266.1K viewsOct 12, 2018
YouTubeLearnFree
Become A Better Basketball Coach with Teaching Tips From Phil Handy
5:03
Become A Better Basketball Coach with Teaching Tips From Phil Handy
72.3K viewsApr 11, 2020
YouTubePhil Handy
Customer Connections: Phone Skills for Outstanding Service
18:12
Customer Connections: Phone Skills for Outstanding Service
62.2K viewsMar 26, 2019
YouTubeExpress Employment International
A Better Answer Why Phone Etiquette is Important
1:57
A Better Answer Why Phone Etiquette is Important
72.6K viewsSep 6, 2019
YouTubeA Better Answer
See more